Today RotateiP is happy to introduce and announce the launch of our Fast-Track Support - a new add-on that enables you to jump right to the front of the queue.
At RotateiP, our support technicians typically respond to tickets in the order in which tickets are created. But we appreciate that sometimes, an issue requires more urgent attention. And that's where Fast-Track support comes in.
Purchasable as an upgrade on a per ticket basis, either at the time of opening a ticket, or at any time throughout the life of that ticket, upgrade to Fast-Track support, and your ticket gets escalated immediately to the top of the queue, with a guaranteed response time of under 60 minutes*.
Available Monday to Friday, 8am to 5pm CST, at an introductory price of just $199 for the first 30 days, we invite you to give Fast-Track support a try today. Simply open a support ticket and select the option to upgrade.
And if for any reason you aren't completely happy with the service you receive, we will provide a full refund.
Over the past 12 months, we've been working really hard to bring our customers both a more efficient and improved quality of support. We have introduced a dedicated Customer Service team, available Monday thru Friday, from 6am to 9pm BST.
And what's more, we are now proud to offer full 24x7 technical support coverage, 7 days a week.
So you can rest assured, whenever you need us, we'll be here.
* A response is not necessarily a resolution. Resolution will depend upon the nature and complexity of an issue.
Thursday, August 28, 2014