RotateIP Terms of service

ROTATEIP.COM is designed to serve the business needs of small, independently owned and operated businesses in a single country. It is not appropriate to use our services to support large enterprises or internationally based businesses with a sustained demand that places undue burden on our systems or negatively impacts use by small, independently owned and operated  businesses. ROTATEIP.COM is a business privacy service, which means that a number of customers are connected to our servers to multi-manage accounts or client accounts. ROTATEIP.COM uses strict spam abuse controls to help ensure and enforce that use of our services does not adversely affect the performance of our system or impact other customers. It is not appropriate to use an account primarily as means to support large amounts of data that places undue burden on our services or impacts our network.

Your use of any of the services offered by ROTATEIP.COM, is contingent upon your adherence to the following terms of service, which we refer to as the agreement. ROTATEIP.COM reserves the right to update and refine the Agreement at any time without prior notice. By accessing or using the service, you are indicating that you are aware of the Agreement and consent to abide by it Failure to comply with the Agreement negates any service commitment on ROTATEIP.COM end and may result in the termination of your membership.

As a condition of your use of the RotateiP Service, you agree that you will not abuse the Service or Network for any purpose that is unlawful or prohibited by these terms, conditions, and agreements. By accessing any content (luding information, data, text, software, music, sound, photographs, graphics, video, or messages) through the RotateiP.com Service, you agree to the following: (1) you are the owner of such Content, or have been granted all the rights necessary from the Content owner, and (2) that the use of such Content will not infringe the intellectual property rights, or otherwise violate the rights, of any third party. By submitting Content to RotateiP.com, you automatically grant RotateiP.com (or warrant that the Content owner has granted) a nonexclusive, royalty-free license to use, modify, copy, duplicate, transmit, publicly display, publish, create derivative works of, distribute, or transfer any such Content, for any purpose whatsoever without any compensation to you.

YOU AGREE TO USE THE SERVICE ONLY TO PERFORM WORK ON YOUR OWN BEHALF. ANY UNAUTHORIZED OR COMMERCIAL USE OF THE SERVICE, OR THE RESALE OF ITS SERVICES, IS EXPRESSLY PROHIBITED.

RotateiP.com will immediately terminate any account which it believes, through its own discretion, is transmitting or is otherwise connected with any spam or other unsolicited bulk e-mail. In addition, in cases where actual damages cannot be reasonably calculated se they are often difficult to quantify, you agree to pay RotateiP.com liquidated damages to be determined by us depending on the severity of the undue burden placed upon our network for each piece of spam or unsolicited bulk e-mail transmitted from or otherwise connected with your account; otherwise you agree to pay RotateiP.com’ actual damages, to the extent such actual damages can be reasonably calculated. Each account you order through RotateiP must be for legitimate purposes and we may at times request the names and addresses for each account you represent or manage. We do not allow spam of any kind and we strictly prohibit abusive network traffic that places a impact on our services or users. To be eligible to use our services for multiple postings or accounts you must agree that each account specifically has a person, entity, organization, business or company assigned to each account and used to multi-manage legitimate business accounts. We may request data that justifies your usages for each account if for any reason your account is reported for abuse. We

Data transfer: In most cases we allow unlimited data transfer, if you use our services consistently with the Terms of Service. However, in certain circumstances, our server processing power, server memory, or abuse controls could limit downloads user accounts. You can also download/upload as much as you like each month, subject only to the Terms of Service.

ACCEPTABLE USE POLICY & TERMS OF SERVICE

The following is the entire Acceptable User Policy (“AUP”) agreement between ROTATEIP.COM (“ROTATEIP.COM”) and the personal or corporate account holder (“YOU/YOUR/Customer”). ROTATEIP.COM provides World Wide Server Hosting.  ROTATEIP.COM has certain legal and ethical responsibilities consisting with the use of its networks and equipment involved in these services. ROTATEIP.COM general policy is to act as a provider of Internet presence. ROTATEIP.COM reserves the rights to suspend or cancel a customer’s access to any or all services provided by ROTATEIP.COM when we decide that the account has been inappropriately used.  SERVER ABUSE Any attempt to undermine or cause harm to a server or customer of ROTATEIP.COM is strictly prohibited. ROTATEIP.COM will strongly react to any use or attempted use of an Internet account or computer without the owner’s authorization. Such attempts include “Internet scamming” (tricking other people into releasing their passwords), password theft, security hole scanning, etc. Any unauthorized use of accounts or computers by YOU, whether or not the attacked account or computer belongs to ROTATEIP.COM, will result in action against YOU. Possible actions include warnings, account suspension or cancellation, as well as civil or criminal legal action, depending on the seriousness of the attack.

Use of the Service is not unauthorized in any jurisdiction that does allow all provisions of these terms and conditions.The service is to be used as a private business connection where multiple connections are important to your business. You agree that no joint venture, partnership, employment, or agency relationship exists between you and RotateiP.com. As a result of this agreement or use of the Service RotateiP.com performance of this agreement is subject to existing laws and legal process.

This agreement does not imply, state or suggest that RotateiP.com’ will not comply with governmental, court and law enforcement requests or requirements relating to your use of the Service or information provided to or gathered by RotateiP.com with respect to such use.

If any part of this agreement is unenforceable pursuant to law, but not limited to, the warranty disclaimers and liability limitations set forth above, unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

IMPORTANT NOTE – ROTATEIP.COM has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions shown below WITHOUT WARNING or PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to violation of the terms outlined below. YOU may not run IRC, bots or clients on shared servers. Unacceptable uses also include, but are NOT limited to: Bulk emailing, unsolicited emailing, newsgroup spamming, pornographic content, illegal content, copyright infringement, trademark infringement, warez sites (including links to/from), cracks, software serial numbers, proxy relaying, link farming and spamdexing. All) and/or anything else determined by ROTATEIP.COM to be unacceptable use of our services including abuse of server resources.  APPLICATIONS and WEB SCRIPTS – All applications that are actively being exploited will be shut down immediately without prior notice. YOU are responsible for and should evaluate YOUR account.
Examples of unacceptable material on all Shared and Reseller servers include:

  • IRC Scripts/Bots
  • Pirated Software/Warez
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/Spam Scripts
  • Hacker related activities
  • Promoting illegal activities
  • Distribute warez/pirated/illegal content
  • Mail scripts and software
  • Bulk SMS Gateways

RotateiP’s services, including all related equipment, networks and network devices are provided only for authorized customer use. RotateiP systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of RotateiP system(s) constitutes consent to monitoring for these purposes.

Proxy accounts may also be terminated if it includes the following content: Providing material that is grossly of offensive to the Web community including blatant expressions of bigotry, racism, hatred, or profanity; promoting or providing instructional information about illegal activities; promoting physical harm or injury against any group or individual; displaying material containing obscene nudity or pornographic material (not applicable to managed dedicated servers); displaying material that exploits children under 18 years of age; acts of copyright infringement including offering pirated computer programs or links to such programs; information used to circumvent manufacturer installed copy protect devices, including serial or registration numbers for software programs, or any type of cracker utilities. ROTATEIP.COM has the sole decision to deactivate any and all servers. ROTATEIP.COM will be the sole arbiter as to what constitutes a violation of this provision.

We reserve the right to refuse service to anyone. Any account that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our services at our discretion (or otherwise disabled), with or without notice.

Any failure to respond to our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via trouble ticket.

Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography.

Any account engaging in child pornography or child pornography will be suspended immediately without notice.

We will suspend and terminate any account in question. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.

BANDWIDTH ABUSE

The intention of ROTATEIP.COM is to provide a large bandwidth to transfer data.  If YOU violate this condition, YOU will be notified and given 48 hours to remedy the problem. Failure to do so will result in YOU being billed for the overages.

Users may not:
1) Use 25% or more of server resources for periods consisting longer then 90 seconds. There are numerous activities that could cause such problems.
2) Run stand-alone, unattended software processes at any point in time on the server.
3) Run any type of software spider.
4) Run any software that interfaces with an IRC (Internet Relay Chat) network.
5) Run any bit torrent application, tracker, or client.
6) Participate in any file-sharing/peer-to-peer activities.

UNSOLICITED EMAIL & SPAMMING

Unsolicited commercial advertisements (“SPAM”) are not allowed in e-mail, and will likely result in account cancelation. ROTATEIP.COM takes a zero Tolerance approach to SPAM originating from its servers or for spam advertising of domains hosted within our network. If found, we will charge YOU up to $25 per unsolicited email message sent and delete YOUR account with any prior notice. The following activities are not allowed: SPAM, which includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts (such messages may only be sent to those who have explicitly requested it from your domain); Forging, altering or removing electronic mail headers any domain sending stealth spam will be terminated without warning and without refund.  Sending numerous copies of the same or substantially similar message with the intent to disrupt a server or account (“mail bombing”); Spamming Newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most email mailing lists.  Inappropriate posting may result in account cancellation. See the newsgroup or mailing list’s charter for whether advertising is allowed or not. Sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such; Mail may not be used to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail, YOU must not send that person any further messages. NOTE – If YOU use the for spamvertising, then the provisions of the above policy shall apply as if the SPAM were sent through our servers.

 Refund Policy:

Paypal does not accept buyer protection for intangible items or digital goods. All payments to RotateiP are nonrefundable. This includes the one time setup fee, non-refundable software licensing, and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in RotateiP sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay RotateiP an “Administrative Fee” of not less than $50 and not more than $150. We are unable to refund you the cost of IP space and server costs.

Due to the very nature of server setup costs, administration, IP justification administrative fees, allocation and software for download delivered to you in working order are non-refundable. If you choose not to use the proxies this is not grounds for a refund. If you abuse our proxy service and become blocked, this is not means for refund. If you assume our privacy plans will allow you to send multiple requests or post duplicate content to any given site in a means that is considered abusive and subsequently become blocked by your activities this is not grounds for refunds.

Our software and server plans that include setup costs, IP allocation, server setup and software downloads – no full refund will be honored — the 45 day money back guarantee does not apply.

We reserve the right to refund a prorated amount or no refund at all.
RotateiP provides SaaS (software as a service) as well as digital goods and server services.

Digital download purchases included in your plan are not covered by refund. Due to the very nature of software licensing, server costs – all sales are final for setup fees, digital goods, software and services. The services and packages provided to you are private for customers only. Our dedicated plans are dedicated to only paid users, the term is used to describe a situation in which a company provides plans that are sustainable if every one of its customers uses the full extent of services advertised. RotateiP reserves the right to revise its policies at any time without notice.

Refunds & Disputes: All services rendered by The Company are non-refundable. This includes, but is not limited to: setup fees, one time fees, monthly service fees, upgrade fees, additional service fees, administrative fees, and late fees. Customers seeking to resolve billing errors are instructed to open an accounting ticket inside the Customer portal. Customer agrees not to charge-back any credit card payments for services rendered. A charge-back of payment for services rendered will result in an additional charge of $150 and will be subject to collection by an authorized collection agency.

TECHNICAL SUPPORT AND SERVICE BOUNDARIES

ROTATEIP.COM provides technical support for YOU that encompasses within our area of expertise only. Such expertise includes assistance, troubleshooting, and debugging of our network servers within our immediate responsibility and any other proxy service related issues. However, in under no circumstances is ROTATEIP.COM neither obligated to help YOU in the installations of new application, and/or programming, nor in providing assistance for any errors produced by any applications that have been modified by YOU previously.  All sales are final for proxy plans, server and allocation orders. This is software as service, digital goods, digital download purchase which is not covered by refund buyer protection. Due to the very nature of servers all sales are final for digital goods, software and services. The services and packages are semi-dedicated for packages paid users only meaning they are private for customers only. Our definition of dedicated proxies means that our services our dedicated to only paid users, the term is used to describe a situation in which a company provides plans that are sustainable if every one of its customers uses the full extent of services advertised.RotateiP reserves the right to revise its policies at any time without notice.

NOTE: If you ordered dedicated fresh proxies, the installation and configuration of such has just began following this email. It may take 3-5 minutes for this to complete installation, depending on the package you ordered and the data center availability with our real-time IP space—so do not be alarmed if you cannot access your accounts immediately following receipt of this email. If you did order dedicated fresh proxies, once install completes, as follows:

Our support staff is available 24/7.

For general support needs, we have two contact options available:

1) To contact our support staff via chat on our main web page.

2 – Please only submit requests via our ticket system. Please open a ticket by:
http://www.rotateip.com/clients/submitticket.php

Note: For emergency account reboots, please email open a Priority ticket.

To provide you with faster service, please include all necessary information:

  •  User/Pass.
  •  IP’s You are having trouble with.
  •  A description of the problem or assistance needed with as much details as possible, including how to reproduce the problem (if applies) This will speed up the support time by allowing our technical support staff to immediately begin diagnosing the problem.

Note: Clientlete with Basic Managed support service will be replied to within 3 – 12 hours by default. Emergency reboots are the exception.

Cancellation Policy:
If you wish to cancel service for this order, or for any services on your account, as per our Service Agreement, you MUST complete the Request Cancellation function which can be found in the client billing interface at http://www.rotateip.com/clientarea.php under “My Products & Services”. Selecting the specific service at that location, will bring you TOA the edit/modify screen for that service, where a Request Cancellation option appears. RotateiP does NOT accept cancellation requests via email, phone, or support ticket. Not using the service, non-payment, or moving your service elsewhere, is NOT a valid method of cancellation—nor are we aware when such is done.

All payments are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, is a valid charge under the provisions of the TOS and /or AUP, you agree to pay an “Administrative Fee” of not less than $50 and not more than $150.